Apex Digital Marketing Agency Return & Refund Policy

1. Overview

Apex Digital Marketing Agency is committed to delivering high-quality digital marketing services to our clients. We strive for excellence in all aspects of our work, from SEO and PPC management to social media marketing and website development. Our return and refund policy outlines the circumstances under which clients may request a refund and the conditions that must be met.

2. Service Satisfaction Guarantee

We guarantee that our services will be performed in a professional manner and in accordance with industry standards. If you are not satisfied with the services provided, please contact us within 14 days of the completion of the service to discuss your concerns. We will work with you to address any issues.

3. Refund Eligibility

Refunds are generally not provided for digital marketing services due to the nature of the work involved. However, exceptions may be made in the following situations:

• Non-Performance: If we fail to deliver the agreed-upon services or do not meet the terms outlined in the contract, you may be eligible for a partial or full refund.
• Project Cancellation: If you decide to cancel a project before we have started work, a full refund may be provided. If work has already commenced, a partial refund may be issued, based on the amount of work completed.
• Technical Errors: If there are technical errors on our part that result in a failure to deliver the service as promised, you may be eligible for a refund or a service credit.

4. Non-Refundable Services

The following services are non-refundable:

• Completed Services: Services that have been fully delivered and approved by the client are not eligible for a refund.
• Third-Party Costs: Any costs associated with third-party services (e.g., paid advertising budgets, software subscriptions) are non-refundable.

5. Requesting a Refund

To request a refund, please follow these steps:

1. Contact Us: Email us at info@apexdigitalmarketingllc.com with your refund request. Include your name, contact information, project details, and the reason for the refund request.
2. Review Process: Our team will review your request and may contact you for further information or clarification.
3. Resolution: We will aim to resolve the issue within 14 business days. If your refund request is approved, the refund will be processed to the original method of payment within 7 business days.

6. Dispute Resolution

If a resolution cannot be reached, disputes will be handled in accordance with the terms outlined in your service agreement. We encourage open communication to resolve any issues before they escalate.

7. Changes to This Policy

Apex Digital Marketing Agency reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be communicated to clients and posted on our website.